Appointments & Booking
To schedule an appointment online click here or visit us on the Vagaro app. If you’re unsure of what treatment is right for you feel free to give us a call and we’ll be happy to assist you choose the right option.
24-Hour Cancellation Policy
The Lab requires a credit card when reserving an appointment. We follow a strict 24-hour cancellation policy. Clients who are more than 10 minutes late will be considered no-shows. If you are unable to make your appointment on time, please call the studio to reschedule or inform us whether or not you will be running late so we can decide if we will still be able to complete your service. No-shows and failure to call with less than 24 hours of notice are subject to a cancellation fee up to the full cost of the schedules service(s). No exceptions!
If you have received a positive COVID-19 test result and must cancel within 24 hours, the fee of your service will be charged to your card on file and can be applied towards a future booking to be used within 60 days. Clients must call at least 4 hours ahead of their appointment to inform us of their positive test result.
Arrival & Etiquette
Please arrive 15 minutes before your scheduled appointment to get comfortable. We ask that your cell phone be silenced during your time in our studio to provide a relaxing atmosphere for our guests.
The Lab is not responsible for any lost or stolen personal items. We recommend leaving your valuables at home as most services are best perform without jewelry interfering.
We accept the following forms of payment:
Cash, Gift Cards, American Express, Visa, Discover and MasterCard.
Starting March 1st, 2022, 18% gratuity will be added to all services. You will have the option to leave additional gratuity upon checkout.
Precautions & Medical Conditions
If you are pregnant, taking medication, have medical conditions or allergies, please consult with your physician to determine which services are right for you. Be sure to inform your practitioner before your service begins of any conditions that may affect your treatment and if you have any changes to your intake form.
Age Requirements/Children under 12
For their safety and the respect of our guests, children under the age of 12 are not permitted at The Lab during services. Anyone under the age of 18 MUST be accompanied by a parent or guardian over the age of 18.
We reserve the right to refuse service to anyone refusing to follow our safety measures. We reserve the right to refuse service to anyone we believe to be risking their own health and the health of others by receiving treatment at The Lab.
Sales & Refunds
We do not issue refunds for any products or services. Exchanges will be considered on a case-by-case basis and must be approved by a manager. If you are unhappy with your service, please reach out to us and we will do our best to make it right.
If you have received a positive COVID-19 test result and must cancel within 24 hours, the fee of your service will be charged to your card on file and can be applied towards a future booking to be used within 60 days.
If you arrive to our studio and have a temperature of 99 degrees or higher, we will reschedule your service within 60 days. If you refuse this option, we reserve the right to charge you for the full price of your treatment.